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Archive for April 2nd, 2010

New Book: Technical Support Essentials

Friday, April 2nd, 2010

Just got today a notification from one of corporate content providers that the following book was released a few months ago (reading it now and post a review later):

Technical Support Essentials: Advice to Succeed in Technical Support

It would be interesting to compare with the Art of Software Support book (I still hasn’t finished it yet).

- Dmitry Vostokov @ DumpAnalysis.org + TraceAnalysis.org -

Posted in Books, Escalation Engineering, Software Technical Support | No Comments »

Bugs in Passing (April Fools’ Day)

Friday, April 2nd, 2010

After this 1st of April evening spent in circus with my family I approached a PC to check my blog (seen from the window) and found a number format exception on a side bar currency conversion widget:

At first I panicked but then recalled that I already encountered some currency conversion problems with that widget. At the time of this writing, it is no long a local April Fool’s day but the problem persists.

- Dmitry Vostokov @ DumpAnalysis.org + TraceAnalysis.org -

Posted in Computational Ghosts and Bug Hauntings, Debugging | 2 Comments »

April 2010

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- Dmitry Vostokov on Crash Dump Analysis Patterns (Part 291)
- Dmitry Vostokov on Crash Dump Analysis Patterns (Part 291)
- Dmitry Vostokov on Crash Dump Analysis Patterns (Part 41a)
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- Dmitry Vostokov on Crash Dump Analysis Patterns (Part 155)
- Dmitry Vostokov on Crash Dump Analysis Patterns (Part 56)
- Dmitry Vostokov on Crash Dump Analysis Patterns (Part 160)
- Dmitry Vostokov on Crash Dump Analysis Patterns (Part 6b)
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