Software Diagnostics Library

Archive for the ‘Customer Service Patterns’ Category

Abscess (Debugging Slang, Part 27)

Thursday, August 25th, 2011

Abscess - A Bad Service and Customer Experience Short Story. Can also be an abbreviation for a bad support …

Examples: After combating an abscess a customer decided to take a social media approach. An abscess process.

- Dmitry Vostokov @ DumpAnalysis.org + TraceAnalysis.org -

Posted in Customer Service Patterns, Debugging Slang, Escalation Engineering, New Acronyms, Software Support Patterns, Software Technical Support | No Comments »

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Abscess (Debugging Slang, Part 27)

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