Archive for the ‘Laws of Troubleshooting and Debugging’ Category
Thursday, November 17th, 2011
LoL - Law of Large
Examples: Q. How did you resolve this support case? A. LoL number!
Explanation: The more support incidents you get, the larger their tracking numbers. So at some stage the law of large numbers comes into effect: there is always a similar incident in the past. Don’t confuse with LOL.
- Dmitry Vostokov @ DumpAnalysis.org + TraceAnalysis.org -
Posted in Debugging, Debugging Slang, Escalation Engineering, Fun with Debugging, Laws of Troubleshooting and Debugging, Mathematics of Technical Support, Software Technical Support | No Comments »
Friday, December 17th, 2010
As the new decade is approaching (2011-2020) we would like to make a few previews and predictions:
- Increased complexity of software will bring more methods from biological, social sciences and humanities in addition to existing methods of automated debugging and computer science techniques
- Focus on first fault software problem solving (when aspect)
- Focus on pattern-driven software problem solving (how aspect)
- Fusion of debugging and malware analysis into a unified structural and behavioral pattern framework
- Visual debugging, memory and software trace visualization techniques
- Software maintenance certification
- Focus on domain-driven troubleshooting and debugging tools as a service (debugware TaaS)
- Focus on security issues related to memory dumps and software traces
- New scripting languages and programming language extensions for debugging
- The maturation of the science of memory snapshots and software traces (memoretics)
Imagining is not not limited to the above and more to come and explain in the forthcoming parts.
- Dmitry Vostokov @ DumpAnalysis.org + TraceAnalysis.org -
Posted in Announcements, Anthropology, Archaeology of Computer Memory, Biology, Certification, Computer Science, Countefactual Debugging, Crash Analysis Report Environment (CARE), Crash Dump Analysis, Crash Dump Patterns, DebugWare Patterns, Debugging, Debugging Industry, Debugging Methodology, Debugging Trends, Dublin School of Security, EasyDbg, Economics, Escalation Engineering, Evolution, First Fault Problem Solving, Futuristic Memory Dump Analysis, General Memory Analysis, General Science, Geography, Hardware, Hermeneutics of Memory Dumps and Traces, History, Humanities, Language, Laws of Troubleshooting and Debugging, Logic, Malware Analysis, Malware Patterns, Mathematics of Debugging, Memiotics (Memory Semiotics), Memoretics, Memory Analysis Forensics and Intelligence, Memory Analysis Report System, Memory Dump Analysis and History, Memory Systems Language, Memory Visualization, Paleo-debugging, Pattern Models, Pattern Prediction, Physics, Psychology, Publishing, Science of Memory Dump Analysis, Science of Software Tracing, Security, Social Media, Social Sciences, Software Architecture, Software Behavior Patterns, Software Chorography, Software Chorology, Software Defect Construction, Software Engineering, Software Generalist, Software Maintenance Institute, Software Narrative Fiction, Software Narratology, Software Technical Support, Software Trace Analysis, Software Trace Analysis and History, Software Trace Deconstruction, Software Trace Linguistics, Software Trace Visualization, Software Troubleshooting Patterns, Software Victimology, Statistics, Structural Memory Analysis and Social Sciences, Structural Memory Patterns, Structural Trace Patterns, Systems Thinking, Testing, Tools, Trace Analysis Patterns, Troubleshooting Methodology, Unified Debugging Patterns, Uses of UML, Victimware, Virtualization, Visual Dump Analysis, Windows System Administration, Workaround Patterns | No Comments »
Sunday, April 18th, 2010
OpenTask to offer first 3 volumes of Memory Dump Analysis Anthology in one set:
The set is available exclusively from OpenTask e-Commerce web site starting from June. Individual volumes are also available from Amazon, Barnes & Noble and other bookstores worldwide.
Product information:
- Title: Modern Memory Dump and Software Trace Analysis: Volumes 1-3
- Author: Dmitry Vostokov
- Language: English
- Product Dimensions: 22.86 x 15.24
- Paperback: 1600 pages
- Publisher: Opentask (31 May 2010)
- ISBN-13: 978-1-906717-99-5
Information about individual volumes:
- Dmitry Vostokov @ DumpAnalysis.org + TraceAnalysis.org -
Posted in .NET Debugging, Aesthetics of Memory Dumps, Announcements, AntiPatterns, Art, Assembly Language, Books, Bugchecks Depicted, C and C++, CDA Pattern Classification, CDF Analysis Tips and Tricks, Categorical Debugging, Certification, Citrix, Code Reading, Common Mistakes, Computational Ghosts and Bug Hauntings, Computer Science, Countefactual Debugging, Crash Analysis Report Environment (CARE), Crash Dump Analysis, Crash Dump Patterns, Crash Dumps for Dummies, Data Recovery, DebugWare Patterns, Debugging, Debugging Methodology, Debugging Slang, Deep Down C++, Dictionary of Debugging, Dr. Watson, Education and Research, Escalation Engineering, Fun with Crash Dumps, Futuristic Memory Dump Analysis, GDB for WinDbg Users, Hardware, History, Horrors of Computation, Hyper-V, Intelligent Memory Movement, Kernel Development, Laws of Troubleshooting and Debugging, Mathematics of Debugging, Memiotics (Memory Semiotics), Memoidealism, Memoretics, Memory Analysis Culture, Memory Analysis Forensics and Intelligence, Memory Auralization, Memory Dump Analysis Jobs, Memory Religion (Memorianity), Memory Space Art, Memory Space Music, Memory Systems Language, Memory Visualization, Memuonics, Minidump Analysis, Multithreading, Music for Debugging, Music of Computation, New Acronyms, New Words, Occult Debugging, Philosophy, Psi-computation, Publishing, Science of Memory Dump Analysis, Science of Software Tracing, Security, Software Architecture, Software Defect Construction, Software Engineering, Software Generalist, Software Maintenance Institute, Software Narratology, Software Technical Support, Software Trace Analysis, Software Trace Visualization, Software Tracing for Dummies, Software Victimology, Stack Trace Collection, Testing, Tools, Trace Analysis Patterns, Training and Seminars, Troubleshooting Methodology, Victimware, Virtualization, Vista, Visual Dump Analysis, WinDbg Scripts, WinDbg Tips and Tricks, WinDbg for GDB Users, Windows 7, Windows Server 2008, Windows System Administration | No Comments »
Friday, April 9th, 2010
Plan to start providing training and seminars in my free time. If you are interested please answer these questions (you can either respond here in comments or use this form for private communication http://www.dumpanalysis.org/contact):
- Are you interested in on-site training, prefer traveling or attending webinars?
- Are you interested in software trace analysis as well?
- What specific topics are you interested in?
- What training level (beginner, intermediate, advanced) are you interested in? (please provide an example, if possible)
Additional topics of expertise that can be integrated into training include Source Code Reading and Analysis, Debugging, Windows Architecture, Device Drivers, Troubleshooting Tools Design and Implementation, Multithreading, Deep Down C and C++, x86 and x64 Assembly Language Reading.
Looking forward to your responses. Any suggestions are welcome.
- Dmitry Vostokov @ DumpAnalysis.org + TraceAnalysis.org -
Posted in .NET Debugging, Announcements, AntiPatterns, Assembly Language, Bugchecks Depicted, C and C++, CDA Pattern Classification, CDF Analysis Tips and Tricks, Certification, Code Reading, Common Mistakes, Crash Analysis Report Environment (CARE), Crash Dump Analysis, Crash Dump Patterns, Crash Dumps for Dummies, Data Recovery, DebugWare Patterns, Debugging, Debugging Methodology, Deep Down C++, Education and Research, Escalation Engineering, FreeBSD Crash Corner, GDB for WinDbg Users, Hardware, Hyper-V, Java Debugging, Kernel Development, Laws of Troubleshooting and Debugging, Linux Crash Corner, Mac Crash Corner, Memory Analysis Forensics and Intelligence, Memory Visualization, Minidump Analysis, Multithreading, Security, Software Architecture, Software Defect Construction, Software Engineering, Software Generalist, Software Maintenance Institute, Software Narratology, Software Technical Support, Software Trace Analysis, Software Trace Visualization, Software Tracing for Dummies, Software Victimology, Stack Trace Collection, Testing, Tools, Trace Analysis Patterns, Training and Seminars, Troubleshooting Methodology, Victimware, Virtualization, Vista, Visual Dump Analysis, WinDbg Scripts, WinDbg Tips and Tricks, WinDbg for GDB Users, Windows 7, Windows Server 2008, Windows System Administration, Workaround Patterns | No Comments »
Thursday, February 11th, 2010
This is a revised, edited, cross-referenced and thematically organized volume of selected DumpAnalysis.org blog posts about crash dump analysis and debugging written in July 2009 - January 2010 for software engineers developing and maintaining products on Windows platforms, quality assurance engineers testing software on Windows platforms and technical support and escalation engineers dealing with complex software issues. The fourth volume features:
- 13 new crash dump analysis patterns
- 13 new pattern interaction case studies
- 10 new trace analysis patterns
- 6 new Debugware patterns and case study
- Workaround patterns
- Updated checklist
- Fully cross-referenced with Volume 1, Volume 2 and Volume 3
- New appendixes
Product information:
- Title: Memory Dump Analysis Anthology, Volume 4
- Author: Dmitry Vostokov
- Language: English
- Product Dimensions: 22.86 x 15.24
- Paperback: 410 pages
- Publisher: Opentask (30 March 2010)
- ISBN-13: 978-1-906717-86-5
- Hardcover: 410 pages
- Publisher: Opentask (30 April 2010)
- ISBN-13: 978-1-906717-87-2
Back cover features memory space art image: Internal Process Combustion.
- Dmitry Vostokov @ DumpAnalysis.org + TraceAnalysis.org -
Posted in .NET Debugging, Aesthetics of Memory Dumps, Announcements, AntiPatterns, Art, Assembly Language, Books, C and C++, CDA Pattern Classification, CDF Analysis Tips and Tricks, Categorical Debugging, Certification, Citrix, Code Reading, Common Mistakes, Computer Science, Countefactual Debugging, Crash Analysis Report Environment (CARE), Crash Dump Analysis, Crash Dump Patterns, Crash Dumps for Dummies, DebugWare Patterns, Debugging, Debugging Slang, Education and Research, Escalation Engineering, Fun with Crash Dumps, Games for Debugging, Hardware, Horrors of Computation, Hyper-V, Kernel Development, Laws of Troubleshooting and Debugging, Mathematics of Debugging, Memiotics (Memory Semiotics), Memoidealism, Memoretics, Memory Analysis Culture, Memory Analysis Forensics and Intelligence, Memory Dreams, Memory Dump Analysis Jobs, Memory Dumps in Movies, Memory Space Art, Memory Visualization, Memuonics, Minidump Analysis, Multithreading, Music for Debugging, New Acronyms, New Words, Opcodism, Philosophy, Physicalist Art, Publishing, Science Fiction, Science of Memory Dump Analysis, Science of Software Tracing, Security, Software Architecture, Software Defect Construction, Software Engineering, Software Generalist, Software Maintenance Institute, Software Narratology, Software Technical Support, Software Trace Analysis, Software Trace Visualization, Software Tracing for Dummies, Software Victimology, Stack Trace Collection, Testing, Tools, Trace Analysis Patterns, Training and Seminars, Troubleshooting Methodology, Victimware, Virtualization, Vista, Visual Dump Analysis, WinDbg Scripts, WinDbg Tips and Tricks, WinDbg for GDB Users, Windows 7, Windows Server 2008, Windows System Administration, Workaround Patterns | No Comments »
Wednesday, December 9th, 2009
In its simplest form the first law of troubleshooting and debugging states that:
The more frequent a problem is, the simpler tool is needed to resolve and fix it.
- Dmitry Vostokov @ DumpAnalysis.org -
Posted in Announcements, Bugtations, DebugWare Patterns, Debugging, Laws of Troubleshooting and Debugging, Software Technical Support, Tools, Troubleshooting Methodology | No Comments »