Archive for the ‘Software Support Patterns’ Category

Forthcoming Introduction to Pattern-Driven Software Diagnostics

Monday, April 9th, 2012

Memory Dump Analysis Services organizes a free Webinar on Unified Software Diagnostics (USD) and the new scalable cost-effective software support model called Pattern-Driven Software Support devised to address various shortcomings in existing tiered software support organizations. Examples cover Windows, Mac OS  and Linux.

Introduction to Pattern-Driven Software Diagnostics Logo

Date: 22nd of June, 2012
Time: 17:00 (BST) 12:00 (EST) 09:00 (PST)
Duration: 60 minutes

Space is limited.
Reserve your Webinar seat now at:
https://www3.gotomeeting.com/register/172771078

- Dmitry Vostokov @ DumpAnalysis.org + TraceAnalysis.org -

Posted in Announcements, Best Practices, Crash Dump Analysis, Crash Dump Patterns, Debugging, Debugging Methodology, Debugging Trends, Economics, Escalation Engineering, Event Tracing for Windows (ETW), JIT Crash Analysis, JIT Memory Space Analysis, Malware Analysis, Malware Patterns, Memoretics, Memory Analysis Forensics and Intelligence, Memory Dump Analysis Methodology, Memory Dump Analysis Services, New Acronyms, New Debugging School, Pattern Prediction, Pattern-Driven Debugging, Pattern-Driven Software Support, Root Cause Analysis, Science of Memory Dump Analysis, Science of Software Tracing, Software Behavior DNA, Software Behavior Patterns, Software Behavioral Genome, Software Diagnostics, Software Engineering, Software Narratology, Software Problem Description Patterns, Software Problem Solving, Software Support Patterns, Software Technical Support, Software Trace Analysis, Software Troubleshooting Patterns, Software Victimology, Software and Economics, Structural Memory Patterns, Structural Trace Patterns, Systems Thinking, Testing, Tools, Trace Analysis Patterns, Training and Seminars, Troubleshooting Methodology, UI Problem Analysis Patterns, Unified Debugging Patterns, Unified Software Diagnostics, Victimware, Webinars, Workaround Patterns | No Comments »

Software Problem Description Patterns (Part 1)

Sunday, March 11th, 2012

The development of SPDL requires extending pattern-driven analysis approach to software problems such as software defect and software incident descriptions. Such a pattern language should help with accurate problem identification and problem resolution through software behaviour analysis and with choosing, for example, appropriate workaround patterns or, for a debugging strategy, unified debugging patterns. This can also be applicable to software security incident descriptions as well.

For this first part, we introduce a pattern called, Problem Summary. This is a very short description that summarizes the essence of the problem from a submitter point of view such as a software user or a technical support engineer. Whether it is correct or incorrect is another problem itself but the missing summary usually requires close reading of the whole problem description text and analyze together various relevant parts to reconstruct the summary.

- Dmitry Vostokov @ DumpAnalysis.org + TraceAnalysis.org -

Posted in Debugging, Escalation Engineering, SPDL, Security, Software Engineering, Software Problem Description Patterns, Software Problem Solving, Software Support Patterns, Software Technical Support, Victimware | No Comments »

Uses of Memoretics

Wednesday, September 21st, 2011

Memoretics promotes pattern-driven memory dump and software trace analysis which has many uses but not limited to:

  • Software and site reliability
  • Software Debugging
  • QA and Software Testing
  • Computer Security
  • Software Troubleshooting
  • Malware Research and Analysis
  • Tools as a Service (TaaS)
  • Supportability
  • Software Diagnostics

- Dmitry Vostokov @ DumpAnalysis.org + TraceAnalysis.org -

Posted in Cloud Memory Dump Analysis, Computer Forensics, Crash Dump Analysis, Crash Dump Patterns, DebugWare Patterns, Debugging, Debugging Trends, Escalation Engineering, Malware Analysis, Malware Patterns, Memiotics (Memory Semiotics), Memoretics, Memory Analysis Forensics and Intelligence, Metadefect Template Library, Metamalware, Pattern Models, Pattern Prediction, Reverse Engineering, Root Cause Analysis, Science of Memory Dump Analysis, Science of Software Tracing, Security, Software Behavior DNA, Software Behavior Patterns, Software Behavioral Genome, Software Defect Construction, Software Engineering, Software Generalist, Software Narratology, Software Support Patterns, Software Technical Support, Software Trace Analysis, Software Troubleshooting Patterns, Structural Memory Patterns, Structural Trace Patterns, Systems Thinking, Testing, Tools, Trace Analysis Patterns, Troubleshooting Methodology, UI Problem Analysis Patterns, Unified Debugging Patterns, Victimware, Windows System Administration, Workaround Patterns | No Comments »

Abscess (Debugging Slang, Part 27)

Thursday, August 25th, 2011

Abscess - A Bad Service and Customer Experience Short Story. Can also be an abbreviation for a bad support …

Examples: After combating an abscess a customer decided to take a social media approach. An abscess process.

- Dmitry Vostokov @ DumpAnalysis.org + TraceAnalysis.org -

Posted in Customer Service Patterns, Debugging Slang, Escalation Engineering, New Acronyms, Software Support Patterns, Software Technical Support | No Comments »