Archive for the ‘Unified Software Diagnostics’ Category

Webinar: Introduction to Philosophy of Software Diagnostics

Sunday, September 23rd, 2012

Learn from this Webinar about phenomenological, hermeneutical and analytical approaches to software diagnostics and its knowledge, foundations, norms, theories, logic, methodology, language, ontology, nature and truth. This seminar is hosted by Software Diagnostics Services.

 Introduction to Philosophy of Software Diagnostics Logo

Title: Introduction to Philosophy of Software Diagnostics
Date: 17th of December, 2012
Time: 19:00 GMT
Duration: 60 minutes

Space is limited.
Reserve your Webinar seat now at:

- Dmitry Vostokov @ + -

Software Diagnostics Services

Friday, July 13th, 2012

For some time I was struggling with finding a good name for memory dump and software trace analysis activities. The name Memoretics I use for the science of memory dump analysis (that also incorporates software traces) seems not so good to describe the whole practical activity that should be transparent to everyone in IT. Fortunately, I timely understood that all these activities constitute the essence of software diagnostics that previously lacked any solid foundation. Thus, Software Diagnostics Institute was reborn from the previous Crash Dump Analysis Portal. This institute does pure and applied research and scientific activities and in recent years was funded mainly from OpenTask publisher and recently from Memory Dump Analysis Services. The latter company also recognized that the broadening of its commercial activities requires a new name. So, Software Diagnostics Services was reborn:

The First Comprehensive Software Diagnostics Service

- Dmitry Vostokov @ + -

Webinar: Introduction to Systemic Software Diagnostics

Sunday, June 24th, 2012

This is a second Webinar from Memory Dump Analysis Services on software diagnostics. The first one is about pattern recognition. During this Webinar you will learn how to apply systems theory and systems thinking for effective and efficient abnormal software behavior diagnostics: the foundation of software troubleshooting and debugging. The seminar summarizes 6 years of research done by Software Diagnostics Institute started with a short blog post Dumps and Systems Theory.

 Introduction to Systemic Software Diagnostics Logo

Title: Introduction to Systemic Software Diagnostics: Systems Thinking in Memory Dump and Software Trace Analysis
Date: 3rd of September, 2012
Time: 17:00 (BST) 12:00 (EST) 09:00 (PST)
Duration: 60 minutes

Space is limited.
Reserve your Webinar seat now at:

- Dmitry Vostokov @ + -

Patterns of Software Diagnostics (Part 1)

Saturday, June 9th, 2012

While preparing a seminar on Software Diagnostics I made a lot of notes and realized that a system of patterns, corresponding vocabulary and pattern language are needed for this discipline. Here patterns are supposed to be broad in nature and be different from patterns for specific artifacts such as memory dumps and software traces. So the first pattern addresses a diagnostic encounter with a First Fault in comparison to subsequent faults where the problem becomes noticeable and diagnostic resources are allocated. Such faults should not be dismissed. Dan Skwire is a passionate advocate of first fault software problem solving and wrote a book:

First Fault Software Problem Solving: A Guide for Engineers, Managers and Users

The following paper proposes distributed control flow reconstruction for first fault diagnosis:

TraceBack: First Fault Diagnosis by Reconstruction of Distributed Control Flow

Memory Dump Analysis Services uses patterns of abnormal software behavior for its first fault diagnostics that doesn’t require any special instrumentation:

Join Debugging Diagnostics Revolution!

- Dmitry Vostokov @ + -

Forthcoming Transcript of Introduction to Software Narratology Webinar

Sunday, April 15th, 2012

In a week this short full color book should appear in online bookstores:

  • Title: Software Narratology: An Introduction to the Applied Science of Software Stories
  • Authors: Dmitry Vostokov, Memory Dump Analysis Services
  • Description: This is a transcript of Memory Dump Analysis Services Webinar about Software Narratology: an exciting new discipline and a field of research founded by When software executes it gives us its stories in the form of UI events, software traces and logs. Such stories can be analyzed for their structure and patterns for troubleshooting, debugging and problem resolution purposes. Topics also include software narremes and their types, anticipatory software construction and software diagnostics.
  • Publisher: OpenTask (April 2012)
  • Language: English
  • Product Dimensions: 28.0 x 21.6
  • Paperback: 26 pages
  • ISBN-13: 978-1908043078

- Dmitry Vostokov @ + -

Forthcoming Introduction to Pattern-Driven Software Diagnostics

Monday, April 9th, 2012

Memory Dump Analysis Services organizes a free Webinar on Unified Software Diagnostics (USD) and the new scalable cost-effective software support model called Pattern-Driven Software Support devised to address various shortcomings in existing tiered software support organizations. Examples cover Windows, Mac OS  and Linux.

 Introduction to Pattern-Driven Software Diagnostics Logo

Date: 22nd of June, 2012
Time: 17:00 (BST) 12:00 (EST) 09:00 (PST)
Duration: 60 minutes

Space is limited.
Reserve your Webinar seat now at:

- Dmitry Vostokov @ + -