New Book: Technical Support Essentials

Just got today a notification from one of corporate content providers that the following book was released a few months ago (reading it now and post a review later):

Technical Support Essentials: Advice to Succeed in Technical Support

Buy

It would be interesting to compare with the Art of Software Support book (I still hasn’t finished it yet).

- Dmitry Vostokov @ DumpAnalysis.org + TraceAnalysis.org -

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