Software Diagnostics Library

The previous patterns such as Basic Facts and Vocabulary Index address the mapping of a problem description to software execution artefacts such traces and logs. Indirect Facts analysis pattern addresses the problem of an incomplete problem description. However, we need another pattern for completeness that addresses the mapping from a log to troubleshooting and debugging recommendations. We call it Hidden Facts which are uncovered by trace analysis. Of course, there can be many such hidden facts and usually they are uncovered after narrowing down analysis to particular Threads of Activity, Adjoint Threads, Message Context, Message Set, or Data Flow. The need for that pattern had arisen during the pattern-oriented analysis of the trace case study from Malcolm McCaffery and can be illustrated on this diagram:

- Dmitry Vostokov @ DumpAnalysis.org + TraceAnalysis.org -

So far we have been discussing trace analysis patterns related to execution of a particular software version. However, software code changes and also its tracing and logging output: from large scale changes where components are replaced to small scale code refactoring affecting message structure and format. On a software narratological level this corresponds to a narrative about a software trace or log, it evolution. Such Meta Trace analysis pattern is different from Master Trace pattern where the latter is similar to what Metanarrative is usually meant in narratology: a master or grand idea - an expected trace if all functional requirements were correctly identified and implemented during software construction and non-functional ones are met during software execution.

- Dmitry Vostokov @ DumpAnalysis.org + TraceAnalysis.org -

Before deciding on whether to retrospect on 2012 we found that since March 14, 2008 this site has had more than 1 million visitors with more than 33% returning. So instead of just 2012 we decided to retrospect on that interval up to December 31, 2012. Google Analytics has improved since last January, 2012 and now made our task easier. So we start with the first one hundred sites referring to us:

Next table is distribution of visits among countries:

Then the first 100 network locations:

Then the first 100 search keywords and phrases that led to us:

Then browser stats (we have never thought that there are so many of them):

Browser	Visits
Internet Explorer	446051
Firefox	356686
Chrome	184535
Opera	45787
Safari	24123
Mozilla	3780
Mozilla Compatible Agent	2401
Android Browser	1337
Konqueror	1057
IE with Chrome Frame	982
Opera Mini	705
SeaMonkey	503
Safari (in-app)	197
Lunascape	144
BlackBerry8900	128
Camino	126
RockMelt	124
(not set)	96
Netscape	72
Playstation 3	36
IUC	34
Googlebot	29
Lynx	24
Unsupported Browser Version	22
BlackBerry9630	21
NetFront	17
BlackBerry9700	15
Microsoft-Symbol-Server	14
BlackBerry9000	12
Galeon	11
Midori	9
NokiaE63	9
Yahoo! Slurp	9
BlackBerry8530	8
BlackBerry8520	7
PagePeeker.com	7
SAMSUNG-SGH-I617	7
BlackBerry9530	6
JUC	6
MSR-ISRCCrawler	6
OpenWave	6
anonimo	5
BlackBerry9300	5
HTC_HD2_T8585 Opera	5
Nokia5233	5
Space Bison	5
-Vasya	4
Blazer	4
Uzbl	4
-^_^- Hello	3
<?echo ‘<pre>’; system	3
12345	3
BlackBerry9330	3
BlackBerry9650	3
HTC_P3700 Opera	3
HTC_TyTN_II Mozilla	3
NOKIAN78	3
Playstation Portable	3
PPC; 240×320; HTC_P3450	3
undefined GoogleToolbarBB	3
anonymous	2
Empty	2
GreatBrowse	2
Helyi user agent	2
HTC_Touch_Pro2_T7373 Opera	2
HTC_Touch2_T3333 Opera	2
J2ME	2
Mozilla 5.0	2
NokiaC1-01	2
NokiaC3-00	2
NokiaC7-00	2
NokiaX2-01	2
nwzfq	2
test	2
—	1
?M5	1
“PagePeeker.com”	1
<?include	1
<script>alert	1
<SCRIPT>window.location=’http:	1
2.0.0.11	1
31337′	1
8900b	1
AltaVista Intranet V2.0 evreka.com crawler@evreka.com	1
annoying	1
AppEngine-Google;	1
BlackBerry9500	1
BlackBerry9550	1
bwh3_user_agent	1
Citrix	1
EBABrowser	1
EY	1
fake_user_agent Mozilla	1
FAST Enterprise Crawler 6 used by Reed Exhibitions	1
foo	1
General Browser	1
GOOGLEBOT	1
HD_mini_T5555 Opera	1
Hellbrowser 6.66	1
holy_teacher FirePHP	1
HTC_P3490 Opera	1
HTC_P4550 Mozilla	1
HTC_Polaris Mozilla	1
HTC_Touch_3G_T3232 Opera	1
HTC_Touch_HD_T8282 Opera	1
HTC_Touch_Pro_T7272 Opera	1
HTC_Touch2_T3320 Opera	1
HTC-8900	1
IE 8	1
IE6	1
iTunes	1
Keep Out	1
KraftwayBrowser2	1
Links	1
Maemo Browser	1
Medusa	1
MERONG	1
Motorola_ES405B	1
mozilla	1
Mozilla Firefox	1
MS-OC 4.0	1
msie	1
NCSA Mosaic	1
NightDynamo AdminPanel v0.2.1	1
Nokia2700c-2	1
Nokia2730c-1	1
Nokia305	1
Nokia5230	1
Nokia5310XpressMusic	1
Nokia5800 XpressMusic	1
Nokia6300	1
Nokia6700c-1	1
NokiaC2-01	1
NokiaC2-02	1
NokiaC2-03	1
NokiaC5-03	1
nokiac6-00	1
NokiaC6-00	1
NOKIAE65	1
NokiaE66	1
NokiaE71	1
NokiaE71-2;Mozilla	1
NokiaE72-1	1
NokiaN-GageQD	1
NokiaN70-1	1
NokiaNokia 6210s	1
NoneOfYourBusiness	1
nothisname_wangxiaoyang3	1
OmniWeb	1
Palm750	1
Peeplo Screenshot Bot	1
PerTrUsTsQuiD	1
pippos.7	1
PPC; 480×800; HTC_Touch_HD_T8282; OpVer 34.159.1.612	1
PriceGoblin User Agent	1
Private	1
Privoxy	1
Read Later	1
SAMSUNG-GT-E2222	1
samsung-gt-s3653	1
samsung-gt-s3653 UNTRUSTED	1
SAMSUNG-S8000	1
SAMSUNG-SGH-I637	1
Samsung-SPHM540 Polaris	1
SmallProxy 3.5.4	1
SonyEricssonK750	1
Surf	1
tdhbrowser	1
TiFiC Client Z	1
union update table sd_users set userid=9 where username=’coco	1
unknown	1
Unknown	1
UNTRUSTED	1
Updownerbot	1
WIN	1
WinXP SP2	1
Wlwap	1
WM5 PIE	1
Xda_orbit_2; 240×320	1
Xyi znat kakoi browser MRA 5.7	1
ZooShot 0.1a	1
ZooShot 0.42	1

and finally mobile devices stats (you may find your own device there):

- Dmitry Vostokov @ DumpAnalysis.org + TraceAnalysis.org -

Empty Trace is another trivial missing pattern that we need to add to make software log analysis pattern system complete. It ranges from a totally empty trace message list where only a meta-trace header (if any) describing overall trace structure is present to a few messages where we expect thousands. This is also an extreme case of Truncated Trace, No Activity and Missing Component patterns for a trace taken as a whole. Note, that an empty trace file doesn’t necessarily have a zero file size because a tracing architecture may preallocate some file space for block data writing.

- Dmitry Vostokov @ DumpAnalysis.org + TraceAnalysis.org -

These are important meta-patterns of monitoring and software problem analysis reports. It is often the case that we have software artifacts and some problem description and we need to provide recommendations on further troubleshooting. Most of the time such an analysis and associated response fit into abstract schemes where we can just substitute variables for concrete states, actions, artifacts and behavioral descriptions. Sometimes we also have difficulty to write such analysis reports so we hope report schemes is of help here to provide organizing templates for thought process. The first such scheme we call Missing Cause Trace:

1. If Action then Behavior
2. We have a trace of Behavior
3. We need a trace of Action and Behavior

The difference with Truncated Trace pattern here is that in a truncated trace it was intended to trace certain behaviour but the tracing session was stopped prematurely or started too late. In a missing cause trace only a part of necessary activity was traced and the missing part wasn’t thought of or considered for tracing.

- Dmitry Vostokov @ DumpAnalysis.org + TraceAnalysis.org -

For some time I was struggling with finding a good name for memory dump and software trace analysis activities. The name Memoretics I use for the science of memory dump analysis (that also incorporates software traces) seems not so good to describe the whole practical activity that should be transparent to everyone in IT. Fortunately, I timely understood that all these activities constitute the essence of software diagnostics that previously lacked any solid foundation. Thus, Software Diagnostics Institute was reborn from the previous Crash Dump Analysis Portal. This institute does pure and applied research and scientific activities and in recent years was funded mainly from OpenTask publisher and recently from Memory Dump Analysis Services. The latter company also recognized that the broadening of its commercial activities requires a new name. So, Software Diagnostics Services was reborn:

The First Comprehensive Software Diagnostics Service

- Dmitry Vostokov @ DumpAnalysis.org + TraceAnalysis.org -

This is a second Webinar from Memory Dump Analysis Services on software diagnostics. The first one is about pattern recognition. During this Webinar you will learn how to apply systems theory and systems thinking for effective and efficient abnormal software behavior diagnostics: the foundation of software troubleshooting and debugging. The seminar summarizes 6 years of research done by Software Diagnostics Institute started with a short blog post Dumps and Systems Theory.

Title: Introduction to Systemic Software Diagnostics: Systems Thinking in Memory Dump and Software Trace Analysis
Date: 3rd of September, 2012
Time: 17:00 (BST) 12:00 (EST) 09:00 (PST)
Duration: 60 minutes

Space is limited.
Reserve your Webinar seat now at:
https://www3.gotomeeting.com/register/377382766

- Dmitry Vostokov @ DumpAnalysis.org + TraceAnalysis.org -

Memory Dump Analysis Services will be administering certifications developed by Software Diagnostics Institute for memory dump and software trace analysis:

Software Diagnostics Maturity Enterprise Certification
Memory Dump Analysis Certification is available this September

Debugging TV Frames episode 0×10 contains some background information.

- Dmitry Vostokov @ DumpAnalysis.org + TraceAnalysis.org -

While preparing a seminar on Software Diagnostics I made a lot of notes and realized that a system of patterns, corresponding vocabulary and pattern language are needed for this discipline. Here patterns are supposed to be broad in nature and be different from patterns for specific artifacts such as memory dumps and software traces. So the first pattern addresses a diagnostic encounter with a First Fault in comparison to subsequent faults where the problem becomes noticeable and diagnostic resources are allocated. Such faults should not be dismissed. Dan Skwire is a passionate advocate of first fault software problem solving and wrote a book:

First Fault Software Problem Solving: A Guide for Engineers, Managers and Users

The following paper proposes distributed control flow reconstruction for first fault diagnosis:

TraceBack: First Fault Diagnosis by Reconstruction of Distributed Control Flow

Memory Dump Analysis Services uses patterns of abnormal software behavior for its first fault diagnostics that doesn’t require any special instrumentation:

Join Debugging Diagnostics Revolution!

- Dmitry Vostokov @ DumpAnalysis.org + TraceAnalysis.org -

Motivated by 7 Habits of Highly Effective Debuggers I would like to reflect on a distinction between diagnostics and problem solving as separate processes (although highly related). First, we reverse the precept from that article because stories such as software logs and traces are of primary importance to software diagnostics (and not only). And without diagnostics there is no effective debugging (treatment, problem solving, etc.)

The Principle Precept of Diagnostics

Stories NOT Statistics secure certainty.

Next parts will be about actual habits so please stay tuned. I would try to finish this list before the forthcoming Webinar on software diagnostics.

- Dmitry Vostokov @ DumpAnalysis.org + TraceAnalysis.org -

After 4 years in print this bestselling title needs an update to address minor changes, include extra examples and reference additional research published in Volumes 2, 3, 4, 5 and 6.

• Title: Memory Dump Analysis Anthology, Volume 1
• Author: Dmitry Vostokov
• Publisher: OpenTask (Summer 2012)
• Language: English
• Product Dimensions: 22.86 x 15.24

• Paperback: 800 pages
• ISBN-13: 978-1-908043-35-1

• Hardcover: 800 pages
• ISBN-13: 978-1-908043-36-8

The cover for both paperback and hardcover titles will also have a matte finish. We used A Memory Window artwork for the back cover.

- Dmitry Vostokov @ DumpAnalysis.org + TraceAnalysis.org -

In a week this short full color book should appear in online bookstores:

• Title: Software Narratology: An Introduction to the Applied Science of Software Stories
• Authors: Dmitry Vostokov, Memory Dump Analysis Services
• Description: This is a transcript of Memory Dump Analysis Services Webinar about Software Narratology: an exciting new discipline and a field of research founded by DumpAnalysis.org. When software executes it gives us its stories in the form of UI events, software traces and logs. Such stories can be analyzed for their structure and patterns for troubleshooting, debugging and problem resolution purposes. Topics also include software narremes and their types, anticipatory software construction and software diagnostics.
• Publisher: OpenTask (April 2012)
• Language: English
• Product Dimensions: 28.0 x 21.6
• Paperback: 26 pages
• ISBN-13: 978-1908043078

- Dmitry Vostokov @ DumpAnalysis.org + TraceAnalysis.org -

Memory Dump Analysis Services organizes a free Webinar on Unified Software Diagnostics (USD) and the new scalable cost-effective software support model called Pattern-Driven Software Support devised to address various shortcomings in existing tiered software support organizations. Examples cover Windows, Mac OS  and Linux.

Date: 22nd of June, 2012
Time: 17:00 (BST) 12:00 (EST) 09:00 (PST)
Duration: 60 minutes

Space is limited.
Reserve your Webinar seat now at:
https://www3.gotomeeting.com/register/172771078

- Dmitry Vostokov @ DumpAnalysis.org + TraceAnalysis.org -

Discovered this forthcoming book and immediately preordered:

Inside Windows Debugging: A Practical Guide to Debugging and Tracing Strategies in Windows

From Safari Books Online table of contents I see it also includes Event Tracing for Windows:

http://my.safaribooksonline.com/book/-/9780735671348

Looking forward to reading it and writing a review.

- Dmitry Vostokov @ DumpAnalysis.org + TraceAnalysis.org -

Software trace analysis is notoriously difficult so a bit of folk music is needed to make debugging sessions less boring. The following album came to my attention in a local library and after listening to it I recommend it for software log analysis sessions:

Make It Through This World

Here’s my own track title interpretation:

1. Dream Away The Defects
2. This I’d Analyze
3. A Magnifier
4. Make It Through This Trace
5. Don’t Let It Go Unanalyzed
6. Request-Reply Pair
7. I Love It When It’s Short
8. No Higher Specs
9. Said, Said.
10. When I Think Of You, My Customers
11. Close to The Defect
12. A Debugger For You Now

- Dmitry Vostokov @ DumpAnalysis.org + TraceAnalysis.org -

The previous definition of software narratology was restricted to software traces and logs (the top left quadrant on a software narrative square, also the part of Memoretics which studies memory snapshots). Now, with the broadening of the domain of software narratology to the whole world of software narrative stories including actor interactions with software in construction requirements use cases and post-construction incidents we give another definition:

Software narrative is a representation of software events and changes of state. Software Narratology is a discipline that studies such software narratives (software narrative science).

- Dmitry Vostokov @ DumpAnalysis.org + TraceAnalysis.org -

The development of SPDL requires extending pattern-driven analysis approach to software problems such as software defect and software incident descriptions. Such a pattern language should help with accurate problem identification and problem resolution through software behaviour analysis and with choosing, for example, appropriate workaround patterns or, for a debugging strategy, unified debugging patterns. This can also be applicable to software security incident descriptions as well.

For this first part, we introduce a pattern called, Problem Summary. This is a very short description that summarizes the essence of the problem from a submitter point of view such as a software user or a technical support engineer. Whether it is correct or incorrect is another problem itself but the missing summary usually requires close reading of the whole problem description text and analyze together various relevant parts to reconstruct the summary.

- Dmitry Vostokov @ DumpAnalysis.org + TraceAnalysis.org -

Memory Dump Analysis Services organizes a new training course:

Description: Learn how to analyze app crashes and freezes, navigate through process core memory dump space and diagnose corruption, memory leaks, CPU spikes, blocked threads, deadlocks, wait chains, and much more. We use a unique and innovative pattern-driven analysis approach to speed up the learning curve. The training consists of practical step-by-step exercises using Xcode and GDB environments highlighting various patterns diagnosed in 64-bit process core memory dumps. The training also includes an overview of relevant similarities and differences between Windows and Mac OS X user space memory dump analysis useful for engineers with Wintel background.

If you are registered you are allowed to optionally submit your app core dumps before the training. This will allow us in addition to the carefully constructed problems tailor additional examples to the needs of the attendees.

The training consists of 2 two-hour sessions. When you finish the training you additionally get:

1. A full transcript in PDF format (retail price $200)
2. 6 volumes of Memory Dump Analysis Anthology in PDF format (retail price $120)
3. A personalized attendance certificate with unique CID (PDF format)
4. Mac OS X Debugging: Practical Foundations in PDF format (retail price $15)
5. Free Dump Analysis World Network membership including updates to full PDF transcript Q&A section

Prerequisites: Basic Mac OS X troubleshooting and debugging

Audience: Software technical support and escalation engineers, system administrators, software developers and quality assurance engineers.

Session 1: October 19, 2012 4:00 PM - 6:00 PM BST
Session 2: October 22, 2012 4:00 PM - 6:00 PM BST

Price: 210 USD

Space is limited.
Reserve your remote training seat now at:
https://student.gototraining.com/r/3803636572165653760

If you are mainly interested in Windows memory dump analysis there is another course available:

Accelerated Windows Memory Dump Analysis

- Dmitry Vostokov @ DumpAnalysis.org + TraceAnalysis.org -

Memory Dump Analysis Services (DumpAnalysis.com) organizes a free Webinar about software narratology: an application of ideas from narratology to software narrative stories.

Learn about this exciting new discipline and a field of research. When software executes it gives us its stories in the form of UI events, software traces and logs. Such stories can be analyzed for their structure and patterns for troubleshooting, debugging and problem resolution purposes.

Prerequisites: basic software troubleshooting and ability to read software generated logs.

Audience: anyone can benefit from this new perspective: from software users to software engineers and managers.

Space is limited.
Reserve your Webinar seat now at:
https://www3.gotomeeting.com/register/603136294

- Dmitry Vostokov @ DumpAnalysis.org + TraceAnalysis.org -

Advanced training sessions time may not suitable due to different geographic time zones. So I have decided to publish this training in a book format (currently in PDF) and make it available in paperback on Amazon and B&N later. Book details:

• Title: Advanced Windows Memory Dump Analysis with Data Structures: Training Course Transcript and WinDbg Practice Exercises with Notes
• Description: The full transcript of Memory Dump Analysis Services Training with 10 step-by-step exercises, notes, and selected Q&A.
• Authors: Dmitry Vostokov, Memory Dump Analysis Services
• Publisher: OpenTask (January 2012)
• Language: English
• Product Dimensions: 28.0 x 21.6
• Paperback: 180 pages
• ISBN-13: 978-1908043344

Table of Contents

Now available for sale in PDF format from Memory Dump Analysis Services.

- Dmitry Vostokov @ DumpAnalysis.org + TraceAnalysis.org -