Archive for the ‘Citrix’ Category

Crash Dump Analysis Patterns (Part 162)

Wednesday, December 14th, 2011

Sometimes Problem Module pattern can help in troubleshooting. Problem modules (including process names) are components that due to their value adding behaviour might break normal software behaviour and therefore require some troubleshooting workarounds from minor configuration changes to complete removal. Typical examples include memory optimization services for terminal services environments or hooksware. Typically you can see main process modules in the output of !vm or !process 0 0 commands. lm command will list module names such as DLLs from a process memory dump, lmk command can give you the list of kernel space modules (for example, drivers) from kernel and complete memory dumps, and the following command lists all user space modules for each process in a complete memory dump:

!for_each_process ".process /r /p @#Process; lmu"

Of course you can also try various lm command variants if you are interested in timestamps and module information.

- Dmitry Vostokov @ DumpAnalysis.org + TraceAnalysis.org -

Citrixtan

Friday, November 11th, 2011

This is a name for a virtual country where I’m a virtual citizen. This coined word is the latest addition to Citrixware and Citrixofication together with I Love Citrix social media logo.

- Dmitry Vostokov @ DumpAnalysis.org + TraceAnalysis.org -

8 years at Citrix!

Sunday, October 16th, 2011

switch(years_at_citrix)
{
  case 5:
  write_blog_post(”I’ve just passed 5 year mark … “);
  wait_for_certificate();
  write_blog_post(”Shortly after celebrating 5 years … “);
  break;
  case 6:
  write_blog_post(”Threads in my process run very fast. Not long ago … “);
  break;
  case 7:
  write_blog_post(”Transition to kernel mode and space … “);
  break;
  case 8:
  write_blog_posts(”A byte has passed”, “8 bits of Citrix”, … “);
  break;
  case 9:
  // … TBD
}

No default case label in the code yet.

- Dmitry Vostokov @ DumpAnalysis.org + TraceAnalysis.org -

Crash Dump Analysis Patterns (Part 143)

Saturday, June 25th, 2011

This pattern description is short. Pleiades is a cluster of modules in lm WinDbg command output that serve similar function, like print drivers in print spooler or Citrix printing services. Usually we know that anyone of them could be at fault. Another example is a group of process modules in a complete memory dump serving the same function in separate terminal services sessions.

- Dmitry Vostokov @ DumpAnalysis.org + TraceAnalysis.org -

Memory Dump Analysis Anthology, Volume 5 is available for download

Sunday, April 17th, 2011

I’m pleased to announce that MDAA, Volume 5 is available in PDF format:

www.dumpanalysis.org/Memory+Dump+Analysis+Anthology+Volume+5

It features:

- 25 new crash dump analysis patterns
- 11 new pattern interaction case studies (including software tracing)
- 16 new trace analysis patterns
- 7 structural memory patterns
- 4 modeling case studies for memory dump analysis patterns
- Discussion of 3 common analysis mistakes
- Malware analysis case study
- Computer independent architecture of crash analysis report service
- Expanded coverage of software narratology
- Metaphysical and theological implications of memory dump worldview
- More pictures of memory space and physicalist art
- Classification of memory visualization tools
- Memory visualization case studies
- Close reading of the stories of Sherlock Holmes: Dr. Watson’s observational patterns
- Fully cross-referenced with Volume 1, Volume 2, Volume 3, and Volume 4

Its table of contents is available here:

www.dumpanalysis.org/MDAA/MDA-Anthology-V5-TOC.pdf

Paperback and hardcover versions should be available in a week or two. I also started working on Volume 6 that should be available in November-December.

- Dmitry Vostokov @ DumpAnalysis.org + TraceAnalysis.org -

TestWER Tool to Test Windows Error Reporting

Thursday, February 3rd, 2011

TestDefaultDebugger has been updated to version 2.0 with the following new features:

- Renamed to TestWER to reflect the shift from default debuggers to WER and LocalDumps (W2K8, Vista and Windows 7)

- The ability to generate software exceptions (by default TestWER generates hardware NULL pointer access violation exception)

- An option to handle generated exceptions (hardware and software) to test such scenarios

- Symbol PDB files are included in the package

Here’s an example stack trace when we select a software exception option and push the big button:

0:000> !analyze -v

[...]

EXCEPTION_RECORD:  0012f4a4 -- (.exr 0x12f4a4)
ExceptionAddress: 7742fbae (kernel32!RaiseException+0x00000058)
   ExceptionCode: e06d7363 (C++ EH exception)
  ExceptionFlags: 00000001
NumberParameters: 3
   Parameter[0]: 19930520
   Parameter[1]: 0012f83c
   Parameter[2]: 00428ef8
  pExceptionObject: 0012f83c
  _s_ThrowInfo    : 00428ef8
  Type            : int

[...]

0:000> k
ChildEBP RetAddr 
0012edb4 775c5610 ntdll!KiFastSystemCallRet
0012edb8 7743a5d7 ntdll!NtWaitForMultipleObjects+0xc
0012ee54 7743a6f0 kernel32!WaitForMultipleObjectsEx+0x11d
0012ee70 774ae2a5 kernel32!WaitForMultipleObjects+0x18
0012eedc 774ae4d1 kernel32!WerpReportFaultInternal+0x16d
0012eef0 7748ff4d kernel32!WerpReportFault+0x70
0012ef7c 004187ee kernel32!UnhandledExceptionFilter+0x1b5
0012f2b4 004161e8 TestWER!abort+0x10f
0012f2e4 004130cb TestWER!terminate+0x33
0012f2ec 7748febe TestWER!__CxxUnhandledExceptionFilter+0x3c
0012f374 775d7fc1 kernel32!UnhandledExceptionFilter+0x127
0012f37c 77569bdc ntdll!__RtlUserThreadStart+0x6f
0012f390 77564067 ntdll!_EH4_CallFilterFunc+0x12
0012f3b8 775c5f79 ntdll!_except_handler4+0x8e
0012f3dc 775c5f4b ntdll!ExecuteHandler2+0x26
0012f48c 775c5dd7 ntdll!ExecuteHandler+0x24
0012f48c 7742fbae ntdll!KiUserExceptionDispatcher+0xf
0012f7e0 00412ac2 kernel32!RaiseException+0×58
0012f818 0041ff1f TestWER!_CxxThrowException+0×48

0012f85c 00403620 TestWER!CTestDefaultDebuggerDlg::OnBnClickedButton1+0xaf
0012f86c 0040382f TestWER!_AfxDispatchCmdMsg+0×45
0012f89c 00402df6 TestWER!CCmdTarget::OnCmdMsg+0×11c
0012f8c0 00409ef8 TestWER!CDialog::OnCmdMsg+0×1d
0012f910 0040a792 TestWER!CWnd::OnCommand+0×92
0012f9ac 00406dea TestWER!CWnd::OnWndMsg+0×36
0012f9cc 00409713 TestWER!CWnd::WindowProc+0×24
0012fa34 004097a2 TestWER!AfxCallWndProc+0×9a
0012fa54 7716fd72 TestWER!AfxWndProc+0×36
0012fa80 7716fe4a user32!InternalCallWinProc+0×23
0012faf8 77170943 user32!UserCallWinProcCheckWow+0×14b
0012fb38 77170b36 user32!SendMessageWorker+0×4b7
0012fb58 747eb4ba user32!SendMessageW+0×7c
0012fb78 747eb51c comctl32!Button_NotifyParent+0×3d
0012fb94 747eb627 comctl32!Button_ReleaseCapture+0×112
0012fbf4 7716fd72 comctl32!Button_WndProc+0xa98
0012fc20 7716fe4a user32!InternalCallWinProc+0×23
0012fc98 7717018d user32!UserCallWinProcCheckWow+0×14b
0012fcfc 7717022b user32!DispatchMessageWorker+0×322
0012fd0c 771651f5 user32!DispatchMessageW+0xf
0012fd30 0040618c user32!IsDialogMessageW+0×586
0012fd44 004071e2 TestWER!CWnd::IsDialogMessageW+0×32
0012fd50 00402dd3 TestWER!CWnd::PreTranslateInput+0×2d
0012fd64 00408dc1 TestWER!CDialog::PreTranslateMessage+0×9a
0012fd78 00403f35 TestWER!CWnd::WalkPreTranslateTree+0×23
0012fd90 00404090 TestWER!AfxInternalPreTranslateMessage+0×41
0012fd9c 00403f80 TestWER!CWinThread::PreTranslateMessage+0xd
0012fda8 004040dd TestWER!AfxPreTranslateMessage+0×19
0012fdb8 00408598 TestWER!AfxInternalPumpMessage+0×2d
0012fde0 00403440 TestWER!CWnd::RunModalLoop+0xc5
0012fe2c 004204ee TestWER!CDialog::DoModal+0×12d
0012fee4 0041fdf5 TestWER!CTestDefaultDebuggerApp::InitInstance+0xce
0012fef8 0040fc3e TestWER!AfxWinMain+0×48
0012ff88 7743d0e9 TestWER!__tmainCRTStartup+0×112
0012ff94 775a19bb kernel32!BaseThreadInitThunk+0xe
0012ffd4 775a198e ntdll!__RtlUserThreadStart+0×23
0012ffec 00000000 ntdll!_RtlUserThreadStart+0×1b

Here’s WinDbg output when we choose to handle exceptions:

0:001> g
(628.a90): Access violation - code c0000005 (first chance)
First chance exceptions are reported before any exception handling.
This exception may be expected and handled.

TestWER64!CTestDefaultDebuggerDlg::OnBnClickedButton1+0×44:
00000001`40024774 c704250000000000000000 mov dword ptr [0],0 ds:00000000`00000000=????????

0:000> g
(628.a90): C++ EH exception - code e06d7363 (first chance)

You can download TestWER package from Citrix support web site:

Download TestWER 2.0

- Dmitry Vostokov @ DumpAnalysis.org + TraceAnalysis.org -

Escalation Engineer Position for Citrix Support Team EMEA

Thursday, January 20th, 2011

Citrix is hiring for its EMEA Support team in Dublin, Ireland:

Escalation Engineer - Application & Desktop Delivery Support Team EMEA

- Dmitry Vostokov @ DumpAnalysis.org + TraceAnalysis.org -

Top 3 Citrix Support Tools and Presentations 2010

Thursday, December 23rd, 2010

I’m very excited to announce that 2 my tools Repair Clipboard Chain 2.0.1, StressPrinters 1.3.2 for 32-bit and 64-bit Platforms and Selected Citrix Troubleshooting Tools presentation are in top 3 list:

Top 10 Support Tools 2010

Top 10 Presentations 2010


- Dmitry Vostokov @ DumpAnalysis.org + TraceAnalysis.org -

Snow Spike Residue

Friday, December 3rd, 2010

This morning it was -2 with lost of snow left from the yesterday spike. Here is Dublin Citrix Office in Eastpoint Business Park as seen from outside:

- Dmitry Vostokov @ DumpAnalysis.org + TraceAnalysis.org -

I Love Citrix Social Media Logo

Thursday, November 18th, 2010

Designed in Terminal (services) font:

It is now a part of my Twitter profile too.

- Dmitry Vostokov @ DumpAnalysis.org + TraceAnalysis.org -

7 years at Citrix!

Wednesday, October 13th, 2010

I now transition to 8 similar to 7-to-8 transition from user to kernel space (new dialectical quality):

switch(years_at_citrix)
{
  case 5:
  write_blog_post(”I’ve just passed 5 year mark … “);
  wait_for_certificate();
  write_blog_post(”Shortly after celebrating 5 years … “);
  break;
  case 6:
  write_blog_post(”Threads in my process run very fast. Not long ago … “);
  break;
  case 7:
  write_blog_post(”Transition to kernel mode and space … “);
  break;
  case 8:
  // … TBD
}

I also abandoned monthly counting started earlier because in kernel space time is counted in clock cycles per quantum unit where the latter is 1/3 of a clock tick (Windows Internals, 5th edition, pp. 406 - 408) :-)

- Dmitry Vostokov @ DumpAnalysis.org + TraceAnalysis.org -

Debugged! MZ/PE March print issue is out

Sunday, September 19th, 2010

Finally, after the delay, the issue is available in print on Amazon and through other sellers:

Debugged! MZ/PE: Multithreading

- Dmitry Vostokov @ DumpAnalysis.org + TraceAnalysis.org -

Software Trace Analysis Tools: CDFMarker

Tuesday, May 25th, 2010

Finally Citrix has published a tool (written by my colleague Colm Naish, lead escalation engineer) that allows controlled injection of events into CDF (ETW) trace message stream. This is useful in many troubleshooting scenarios where we need to rely on Significant Event and Anchor Message analysis patterns to partition traces into artificial Activity Regions to start our analysis with. This is also analogous for the imposition of the external time on the stream of tracing events from software narratology perspective:

CDFMarker On Demand - For XenApp and XenDesktop

- Dmitry Vostokov @ DumpAnalysis.org + TraceAnalysis.org -

HP uses StressPrinters for driver stress testing

Thursday, May 6th, 2010

Some recent news about StressPrinters tool designed according to Tool Façade DebugWare pattern:

“HP tests its print drivers with the StressPrinters tool provided by Citrix to simulate a user logon where multiple printers are autocreated concurrently.”

Source

- Dmitry Vostokov @ DumpAnalysis.org + TraceAnalysis.org -

Forthcoming Book CDF and ETW Software Trace Analysis: Practical Foundations

Monday, May 3rd, 2010

Modern pattern-driven software trace analysis on Microsoft and Citrix platforms urgently requires a practical guide and OpenTask plans to publish this summer the following book in both Practical Foundations and Systematic Software Fault Analysis series:

  • Title: Citrix Common Diagnostic Facility (CDF) and Microsoft Event Tracing for Windows (ETW) Software Trace Analysis: Practical Foundations
  • Author: Dmitry Vostokov
  • Publisher: Opentask (August 2010)
  • Language: English
  • Product Dimensions: 22.86 x 15.24
  • ISBN: 1906717176
  • ISBN-13: 978-1906717179
  • Paperback: 200 pages

- Dmitry Vostokov @ DumpAnalysis.org + TraceAnalysis.org -

The Citrix Support Twitter Team

Wednesday, April 21st, 2010

The Citrix Blog has published a short introduction:

Introducing the Citrix Support Twitter Team

- Dmitry Vostokov @ DumpAnalysis.org + TraceAnalysis.org -

SsOnExpert: DebugWare Patterns in Use

Tuesday, April 20th, 2010

The following tool published by Citrix follows DebugWare patterns in its overall architecture and design and was implemented by a team of engineers using RADII process:

SsOnExpert - Single Sign-On XenApp Plug-in Troubleshooting Tool

- Dmitry Vostokov @ DumpAnalysis.org + TraceAnalysis.org -

Modern Memory Dump and Software Trace Analysis: Volumes 1-3

Sunday, April 18th, 2010

OpenTask to offer first 3 volumes of Memory Dump Analysis Anthology in one set:

The set is available exclusively from OpenTask e-Commerce web site starting from June. Individual volumes are also available from Amazon, Barnes & Noble and other bookstores worldwide.

Product information:

  • Title: Modern Memory Dump and Software Trace Analysis: Volumes 1-3
  • Author: Dmitry Vostokov
  • Language: English
  • Product Dimensions: 22.86 x 15.24
  • Paperback: 1600 pages
  • Publisher: Opentask (31 May 2010)
  • ISBN-13: 978-1-906717-99-5

Information about individual volumes:

- Dmitry Vostokov @ DumpAnalysis.org + TraceAnalysis.org -

6.5 Years at Citrix

Wednesday, April 14th, 2010

Time flows fast and I have refined my code I wrote at 6 year anniversary to include finer monthly tracing:

switch (months_at_citrix)
{
  case 60:
    write_blog_post(”I’ve just passed 5 year mark … “);
    wait_for_certificate(); 
    write_blog_post(”Shortly after celebrating 5 years … “);
    break;
  case 72:
    write_blog_post(”Threads in my process run very fast. Not long ago … “);
    break;
  case 78:
    write_blog_post(”Time flows fast and I have refined my code …“);
    break;
case 84:
    // … TBD 
}

- Dmitry Vostokov @ DumpAnalysis.org + TraceAnalysis.org -

Trace Analysis Patterns (Part 21)

Thursday, April 8th, 2010

“Capturing delicate moments, one gives birth to a poetry of traces …”

Ange Leccia, Motionless Journeys, by Fabien Danesi

More patterns from software narratology. Now we illustrate Defamiliarizing Effect where we see sudden unfamiliar trace statements across familiar landscape of characteristic blocks and activity regions:

/familar traces/

 

/new trace from a problem system/

- Dmitry Vostokov @ DumpAnalysis.org + TraceAnalysis.org -