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Written by a veteran in mission-critical computer system problem resolution, problem prevention, and system recovery, this book discusses solving problems on their FIRST occurrence while emphasizing software supportability and serviceability.
- Title: First Fault Software Problem Solving: A Guide for Engineers, Managers and Users
- Author: Dan Skwire
- Publisher: Opentask (1 December 2009)
- Language: English
- Product Dimensions: 22.86 x 15.24
- ISBN: 1906717427
- ISBN-13: 978-1906717421
- Paperback: 180 pages
Table of Contents
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Who should read this book?
- Software professional engineers and managers
- End-users, system administrators and their managers
- Software engineering students
What will the readers of this book learn?
- How to optimize use of pre-existing software problem solving features
- How to choose the best products to improve first fault problem-solving
- How to get the best results when problems occur on outsourced and cloud-placed work
- How to choose amongst first-fault tools, second-fault tools, and manual problem solving methods to best advantage for difficult problems
- How to be an educated consumer or creator of future problem-solving software
What is the business value of reading this book?
- Saving money on problem solving resources (servers, storage, network, software, power, space, cooling, personnel)
- Keeping customers happier since their issues are resolved sooner
- Reducing the durations of computer service outages that affect external clients
- Decreasing operational overhead and encouraging sustainable, higher-performing organizations and enterprises through best problem-solving practices
What else is special about this book?
- 21 original illustrations to feed the soul and tickle the funny-bone
- 21 thought-provoking quotes to feed the intellect and the spirit
- An extensive bibliography to aid in clarification and personal growth