Archive for June 4th, 2008

The ASS Book

Wednesday, June 4th, 2008

Crash dump analysis is a support activity. Therefore understanding software support business is important. I recently started abbreviating book titles for my personal book reading accounting purposes and here accidentally emerges the ASS abbreviation that reminds me every time that support guys cover “asses” of software engineers designing and developing software and expose their own “asses” when talking to customers :-)

I’m sorry if I offended someone here…

The Art of Software Support

Buy from Amazon

The book was on my shelf for 4 years and only today I got the message :-) 

- Dmitry Vostokov @ -