The ASS Book

Crash dump analysis is a support activity. Therefore understanding software support business is important. I recently started abbreviating book titles for my personal book reading accounting purposes and here accidentally emerges the ASS abbreviation that reminds me every time that support guys cover “asses” of software engineers designing and developing software and expose their own “asses” when talking to customers :-)

I’m sorry if I offended someone here…

The Art of Software Support

Buy from Amazon

The book was on my shelf for 4 years and only today I got the message :-) 

- Dmitry Vostokov @ -

2 Responses to “The ASS Book”

  1. Crash Dump Analysis » Blog Archive » Dancing in Software Support Environment Says:

    […] a dance - a fast one” - say Francoise Tourniaire and Richard Farrel in their infuential book “The Art of Software Support”. I totally agree and from my observation the most successful people in software support are […]

  2. Crash Dump Analysis » Blog Archive » New Book: Technical Support Essentials Says:

    […] would be interesting to compare with the Art of Software Support book (I still hasn’t finished it […]

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