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The ASS Book

Crash dump analysis is a support activity. Therefore understanding software support business is important. I recently started abbreviating book titles for my personal book reading accounting purposes and here accidentally emerges the ASS abbreviation that reminds me every time that support guys cover “asses” of software engineers designing and developing software and expose their own “asses” when talking to customers :-)

I’m sorry if I offended someone here…

The Art of Software Support

Buy from Amazon

The book was on my shelf for 4 years and only today I got the message :-) 

- Dmitry Vostokov @ DumpAnalysis.org -

This entry was posted on Wednesday, June 4th, 2008 at 5:08 pm and is filed under Books, Fun with Crash Dumps, Software Technical Support. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

2 Responses to “The ASS Book”

  1. Crash Dump Analysis » Blog Archive » Dancing in Software Support Environment Says:
    June 17th, 2008 at 11:29 am

    […] a dance - a fast one” - say Francoise Tourniaire and Richard Farrel in their infuential book “The Art of Software Support”. I totally agree and from my observation the most successful people in software support are […]

  2. Crash Dump Analysis » Blog Archive » New Book: Technical Support Essentials Says:
    April 2nd, 2010 at 10:17 am

    […] would be interesting to compare with the Art of Software Support book (I still hasn’t finished it […]

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