The ASS Book
Crash dump analysis is a support activity. Therefore understanding software support business is important. I recently started abbreviating book titles for my personal book reading accounting purposes and here accidentally emerges the ASS abbreviation that reminds me every time that support guys cover “asses” of software engineers designing and developing software and expose their own “asses” when talking to customers :-)
I’m sorry if I offended someone here…
The book was on my shelf for 4 years and only today I got the message :-)
- Dmitry Vostokov @ DumpAnalysis.org -
June 17th, 2008 at 11:29 am
[…] a dance - a fast one” - say Francoise Tourniaire and Richard Farrel in their infuential book “The Art of Software Support”. I totally agree and from my observation the most successful people in software support are […]
April 2nd, 2010 at 10:17 am
[…] would be interesting to compare with the Art of Software Support book (I still hasn’t finished it […]