Archive for October 22nd, 2009

There Ought to be a Planet at that Location!

Thursday, October 22nd, 2009

One ETW trace pointed to a set of intermittent symptoms (messages were simplified for this post):

#        PID        TID        Message 
[...]
31278    2300       7060       RequestXMLData entry
31281    2300       7060       RequestXMLData: XML error     
[...]

Searching for issues having this error only pointed to a case with a mixed software product environment where some servers had the product version X and other servers the product version X+1. However, in the new case the customer claimed that he had only the product version X+1 on all production servers. We insisted and, after the closer inspection, servers with the product X were found… 

- Dmitry Vostokov @ TraceAnalysis.org -