Psychoanalysis of Software Troubleshooting and Debugging (Part 1)

In this part I would like to introduce the notion of Forgotten Facts in opposition to Basic Facts or supporting information. These are facts that engineers often feel uncomfortable to mention because they are troubleshooting information they couldn’t obtain (if they tried) due to some time or customer pressures, failures, incorrectly understood troubleshooting procedures or some other obstacles. Therefore it is important to have a set of counter questions or checklists mapped from common software behaviour patterns to software troubleshooting patterns. Problem descriptions should also be subjected to close reading to reveal unconsciously concealed information. Next part will explore this in more detail with some case studies commissioned by Software Maintenance Institute.

- Dmitry Vostokov @ + -

One Response to “Psychoanalysis of Software Troubleshooting and Debugging (Part 1)”

  1. Crash Dump Analysis » Blog Archive » Close and Deconstructive Readings of a Software Trace Says:

    […] reveals subconscious exposed in message […]

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