Resolution rush - The rush of software technical support and maintenance engineers to provide the resolution to a suddenly escalated incident.
Examples: After it crashed 3 times in a row at the customer site our VP was called and we all got the resolution rush.
- Dmitry Vostokov @ DumpAnalysis.org + TraceAnalysis.org -
This entry was posted
on Monday, January 3rd, 2011 at 12:51 pm and is filed under Crash Dump Analysis, Debugging, Debugging Slang, Escalation Engineering, Fun with Crash Dumps, Fun with Debugging, Fun with Software Traces, Software Engineering, Software Technical Support, Software Trace Analysis.
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