Dancing in Software Support Environment

From “coordinated coping” to “what feels like chaos can feel like a dance - a fast one” - say Francoise Tourniaire and Richard Farrell in their infuential book “The Art of Software Support”. I totally agree and from my observation the most successful (not stressful) people in software support are “dancing” when dealing with everyday and hot customer issues. You see them literally thriving on inherent chaos. Truly multitaskers and even multithreaders!

- Dmitry Vostokov @ DumpAnalysis.org -

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