Four pillars of software troubleshooting

They are (sorted alphabetically):

  1. Crash Dump Analysis (also called Memory Dump Analysis or Core Dump Analysis)

  2. Problem Reproduction

  3. Trace and Log Analysis

  4. Virtual Assistance (also called Remote Assistance)


For troubleshooting software on Windows platforms Citrix provides GoToAssist for virtual on-site presence and Xen for problem reproduction.

- Dmitry Vostokov @ -

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