Software Diagnostics Library

They are (sorted alphabetically):

1. Crash Dump Analysis (also called Memory Dump Analysis or Core Dump Analysis)

2. Problem Reproduction

3. Trace and Log Analysis

4. Virtual Assistance (also called Remote Assistance)

For troubleshooting software on Windows platforms Citrix provides GoToAssist for virtual on-site presence and Xen for problem reproduction.

- Dmitry Vostokov @ DumpAnalysis.org -

This entry was posted on Thursday, November 29th, 2007 at 11:12 am and is filed under Citrix, Crash Dump Analysis, Software Technical Support. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.