Four pillars of software troubleshooting
They are (sorted alphabetically):
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Crash Dump Analysis (also called Memory Dump Analysis or Core Dump Analysis)
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Problem Reproduction
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Trace and Log Analysis
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Virtual Assistance (also called Remote Assistance)
For troubleshooting software on Windows platforms Citrix provides GoToAssist for virtual on-site presence and Xen for problem reproduction.
- Dmitry Vostokov @ DumpAnalysis.org -