Software Diagnostics Library

The most common scenarios technical support people encounter when facing the need to create a dump are:

• Heap corruption

http://support.citrix.com/article/CTX104633

the article is applicable to any process, not only to Citrix IMA service

• CPU spikes

http://support.citrix.com/article/CTX106110

• No user dumps saved by Dr. Watson

http://support.citrix.com/article/CTX105888

• Memory leak

http://support.citrix.com/article/CTX106970

the article is applicable to any process, not only to Citrix IMA service

• Need a system dump from remote session? Use SystemDump (to get this tool you need to register on Citrix support web site - this is free) 

http://support.citrix.com/article/CTX111072

• Got correct dump? Use Citrix DumpCheck (to get these utilities you need to register on Citrix support web site - this is free) 

http://support.citrix.com/article/CTX108825 (Explorer extension)

http://support.citrix.com/article/CTX108890 (Command line version)

- Dmitry Vostokov -

This entry was posted on Saturday, September 9th, 2006 at 7:58 am and is filed under Crash Dump Analysis. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.