Need a dump? Common use cases

The most common scenarios technical support people encounter when facing the need to create a dump are:

  • Heap corruption

http://support.citrix.com/article/CTX104633

the article is applicable to any process, not only to Citrix IMA service

  • CPU spikes

http://support.citrix.com/article/CTX106110

  • No user dumps saved by Dr. Watson

http://support.citrix.com/article/CTX105888

  • Memory leak

http://support.citrix.com/article/CTX106970

the article is applicable to any process, not only to Citrix IMA service

  • Need a system dump from remote session? Use SystemDump (to get this tool you need to register on Citrix support web site - this is free) 

http://support.citrix.com/article/CTX111072

  • Got correct dump? Use Citrix DumpCheck (to get these utilities you need to register on Citrix support web site - this is free) 

http://support.citrix.com/article/CTX108825 (Explorer extension)

http://support.citrix.com/article/CTX108890 (Command line version)

- Dmitry Vostokov -

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