Crash Dump Analysis

Sponsored link: Memory Dump Analysis Services

Debugging Experts Magazine Online

In the previous part I introduced clear separation between crashes and hangs and outlined memory dump capturing methods for each category. However, looking from user point of view we need to tell them what is the best way to capture a dump based on observations they have and their failure level, system or component. The latter failure type usually happens with user applications and services.

For user applications the best way is to get a memory dump proactively or put in another words, manually, and do not rely on a postmortem debugger that may not be set up correctly on a problem server in 100 server farm. If any error message box appears with a message that an application stopped working or that it has encountered an application error then you can use process dumpers like userdump.exe.

Suppose we have the following error message when TestDefaultDebugger application crashes on Vista x64 (the same technique is applicable to earlier OS too):

Then we can dump the process while it displays the problem if we know its process ID:

In Vista this can be done even more easily by dumping the process from Task Manager directly:

Choose Create Dump File:

and the process dump is saved in a user location for temporary files:

Although the application above is the native Windows application the same method applies for .NET applications. For example, the forthcoming TestDefaultDebugger.NET application

shows the following dialog:

and we can dump the process manually while it displays the message.

Although both applications will disappear from Task Manager if we choose Close or Quit on their error message boxes and therefore will be considered as crashes under my terminology, at the time when they show their stop messages they are considered as application hangs and this is why we use manual process dumpers.

Other scenarios including system failures will be considered in the next part. 

- Dmitry Vostokov @ DumpAnalysis.org -

           

Museum of Debugging and Memory Dumps

7/7/2010 - 8/8/2010 Annual Competition: Tell Your Windows Debugging Story

Crash and Hang Analysis Audit Service

CARE: Crash Analysis Report Environment

Crash Dump and Software Trace Analysis Training and Seminars

Access OpenTask Titles on Safari Books Online

DATA (Dump Analysis + Trace Analysis) Facebook group
Please join the community of memory (dump) and trace analysis engineers. This group promotes scientific methods and memory dump-based worldview.

Twitter @ DumpAnalysis
You can now follow portal and blog news at DumpAnalysis on Twitter

LinkedIn Group Dr. Watson Enthusiasts
All about Dr. Watson errors and more. Get news, excerpts and progress reports about the forthcoming book The Science of Dr. Watson: An Illustrated History of Debugging (ISBN 978-1906717070)

2010 (0x7DA) - The Year of Dump Analysis
2011 (0x7DB) - 2020 (0x7E4) The Debugging Decade

International Memory Analysts and Debuggers Day:
07.07 and/or 08.08 starting from The Year of Dump Analysis, 2010, 7DA

Announcements

Coming Soon:

Management Bits: An Anthology from Reductionist Manager

Crash Dump Analysis: Practical Foundations (Windows Edition, Systematic Software Fault Analysis Series)

Debugging Notebook: Essential Concepts, WinDbg Commands and Tools

Crash Dump Analysis for System Administrators and Support Engineers

New Magazines:

Debugged! MZ/PE: MagaZine for/from Practicing Engineers

New Books:

Memory Dump Analysis Anthology: Color Supplement for Volumes 1-3

Memory Dump Analysis Anthology, Volume 3

First Fault Software Problem Solving: A Guide for Engineers, Managers and Users

x64 Windows Debugging: Practical Foundations

Also available:

Windows Debugging: Practical Foundations

DLL List Landscape: The Art from Computer Memory Space

Dumps, Bugs and Debugging Forensics: The Adventures of Dr. Debugalov

WinDbg: A Reference Poster and Learning Cards

Memory Dump Analysis Anthology, Volume 2

Memory Dump Analysis Anthology, Volume 1

New Children's Book:

Baby Turing

This entry was posted on Thursday, November 8th, 2007 at 1:29 pm and is filed under Crash Dump Analysis, Crash Dumps for Dummies. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.