Archive for the ‘Software Technical Support’ Category

Citrix Tools: PubForum Presentation

Tuesday, May 13th, 2008

Here is the presentation PDF file:

Citrix Tools - everything you need for troubleshooting, optimization and analysis

It is based on my previous presentation with a few added slides which can be downloaded from Citrix support web site:

Selected Citrix Troubleshooting Tools

- Dmitry Vostokov @ DumpAnalysis.org -

ETW Tracing Tools

Tuesday, May 13th, 2008

There are few tools available. Please drop a comment if you know any other. As the focus here is mainly troubleshooting Citrix terminal service environments I put links to Citrix articles where possible:

- Dmitry Vostokov @ DumpAnalysis.org -

WinDbg cheat sheet for crash dump analysis

Friday, May 9th, 2008

Thanks to Volker who noticed WinDbg online help I was able to quickly update my HTML version of CDA Poster to point to online links instead of the local help CHM file:

http://www.dumpanalysis.org/CDAPoster.html

It is also featured on http://windbg.org

I’m also working on the better version that will be released simultaneuosly with WDN book.

- Dmitry Vostokov @ DumpAnalysis.org -

Citrix Tools at PubForum

Wednesday, May 7th, 2008

I’m presenting Citrix Tools at the famous PubForum event. It is a non-commercial Microsoft Terminal Services, Citrix, Virtualization and Server-Based Computing event. This year PubForum is held in Dublin, Republic of Ireland. See the final event details and agenda:

PubForum, 2008

My presentation date, time and topic are:

Friday, May 9, 19:00 “Citrix Tools - everything you need for troubleshooting, optimization and analysis”

See you there :-)

- Dmitry Vostokov @ DumpAnalysis.org -

Crash Dump Analysis for System Administrators

Tuesday, May 6th, 2008

This is a must have book for system administrators of complex Windows server platforms and client workstations to understand and choose the best course of action to address system and application crashes, hangs, CPU spikes and memory leaks. It is also invaluable to general Windows users and technical support engineers.

  • Title: Crash Dump Analysis for System Administrators
  • Author: Dmitry Vostokov
  • Publisher: Opentask (25 August 2008)
  • Language: English
  • Product Dimensions: 22.86 x 15.24
  • ISBN-13: 978-1-906717-02-5
  • Paperback: 180 pages

 - Dmitry Vostokov @ DumpAnalysis.org -

Draft TOC for WDN book

Thursday, May 1st, 2008

Preliminary Table of Contents is available for previously announced Windows® Debugging Notebook:

Draft Table of Contents

This book also features:

  • - 256 pages 

  • - 64 essential WinDbg commands

  • - 32 essential concepts

  • - 16 essential tools including Citrix

  • - Hexadecimal and binary page numbering

  • - Quick base, meta and extension command reminder at the bottom of each page

  • - Expanded Crash Dump Analysis checklists

- Dmitry Vostokov @ DumpAnalysis.org -

Windows® Debugging Notebook

Friday, April 25th, 2008

This is the next scheduled book from Crash Dump Analysis Publishing Roadmap:

  • Title: Windows® Debugging Notebook: Essential Concepts, WinDbg Commands and Tools
  • Author: Dmitry Vostokov
  • Publisher: Opentask (1 July 2008)
  • Language: English
  • Product Dimensions: 22.86 x 15.24
  • ISBN-13: 978-0-9558328-5-7
  • Hardcover (Cloth): 256 pages
  • ISBN-13: 978-1-906717-00-1
  • Paperback: 256 pages

Draft Table of Contents will be published next month together with a sample chapter.

- Dmitry Vostokov @ DumpAnalysis.org -

MDAA Volume One Goes Digital

Friday, April 25th, 2008

Due to demand from people that prefer ebooks I published Memory Dump Analysis Anthology, Volume 1 in a digital format that can be purchased in Crash Dump Analysis Store. This format has color pictures inside.

- Dmitry Vostokov @ DumpAnalysis.org -

Microsoft DLL Help Database

Thursday, April 17th, 2008

Just to remind about this sometimes useful resource where we can check the product and indirectly any updates for the particular module if we have its file name and version from a crash dump, for example:

http://support.microsoft.com/dllhelp/

We can event see exports and component dependencies if we need to quickly check them without running depends.exe:

- Dmitry Vostokov @ DumpAnalysis.org -

The First Windows® Memory Dump Analysis Book!

Tuesday, April 15th, 2008

I’m very proud to announce that it is finally available in both paperback and hardback. Why have I made available both editions? Because I personally prefer hardcover books. You can order the book today and it will be printed in 3-5 days (paperback) or 5-10 days (hardcover) and sent to you:

Memory Dump Analysis Anthology, Volume 1

Note: although listed on Amazon and other online bookstores it is not immediately available at these stores at the moment due to the late submission. I apologize for this. However, I expect that in a few weeks pre-orders taken there will be eventually fulfilled. In the mean time, if you want the book now, you can use the link above.

- Dmitry Vostokov @ DumpAnalysis.org -