I’m very pleased to announce that Dan Skwire’s unique book has been published by OpenTask:
First Fault Software Problem Solving: A Guide for Engineers, Managers and Users
- Dmitry Vostokov @ DumpAnalysis.org -
I plan the following titles to be published in Q4:
- Debugged! MZ/PE: Software Tracing, September, 2009 (ISBN: 978-1906717797)
- Windows Debugging Notebook: Essential Concepts, WinDbg Commands and Tools (ISBN: 978-1906717001)
- Memory Dump Analysis Anthology, Volume 3 (ISBN: 978-1906717438 and 978-1906717445)
- Memory Dump Analysis Anthology: Color Supplement for Volumes 1-3 (ISBN: 978-1906717698)
- First Fault Software Problem Solving: A Guide for Engineers, Managers and Users (ISBN: 978-1906717421) by Dan Skwire
- Crash Dump Analysis for System Administrators and Support Engineers (Windows Edition) (ISBN: 978-1906717025)
The title of the latter book was slightly changed. After some time we realized that the same material is appropriate for support engineers as well.
- Dmitry Vostokov @ DumpAnalysis.org -
I’ve been thinking through the so called First Faults after Dan Skwire, a veteran in mission-critical computer system problem resolution, problem prevention, and system recovery, organized a group on LinkedIn for first fault problem solving activity. He also has a website:
http://www.firstfaultproblemresolution.com/
From my software technical support experience first fault problem resolution is very important on Windows platforms, especially in enterprise terminal service and virtualized environments where hundreds of users can be hosted on just one server. Therefore, proper tools, processes and checklists need to be set up and established for effective and efficient troubleshooting and problem resolution from both engineering and customer relationship managing perspectives. Here crash and hang dump analysis helps immensely, especially memory analysis patterns and fault databases. More on this later with specific examples. I’m also working currently on incorporating first fault problem resolution into VERSION troubleshooting steps and PARTS troubleshooting methodology.
- Dmitry Vostokov @ DumpAnalysis.org -