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Recently became interested in causality, causal models and how they can be applied to software troubleshooting especially when we have various traces and logs. Looking at traces, system and application event logs and logs from other tools, technical support engineers see correlations between various events and build causal models that are used to trace symptoms back to their causes. They use prior knowledge, assumptions, informed guessing and event order to discern causal structure. Clearly event order in logs influences that so it is important to understand how we think in causal terms in order to learn about our biases.

Another important question from software engineering perspective is how to design tracing components to help technical support and software maintenance engineers build correct causal models of software issues. Just finished reading a book about causal modeling:

Review of Causal Models

- Dmitry Vostokov @ DumpAnalysis.org -

           

Museum of Debugging and Memory Dumps

7/7/2010 - 8/8/2010 Annual Competition: Tell Your Windows Debugging Story

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Coming Soon:

Management Bits: An Anthology from Reductionist Manager

Crash Dump Analysis: Practical Foundations (Windows Edition, Systematic Software Fault Analysis Series)

Debugging Notebook: Essential Concepts, WinDbg Commands and Tools

Crash Dump Analysis for System Administrators and Support Engineers

New Magazines:

Debugged! MZ/PE: MagaZine for/from Practicing Engineers

New Books:

Memory Dump Analysis Anthology: Color Supplement for Volumes 1-3

Memory Dump Analysis Anthology, Volume 3

First Fault Software Problem Solving: A Guide for Engineers, Managers and Users

x64 Windows Debugging: Practical Foundations

Also available:

Windows Debugging: Practical Foundations

DLL List Landscape: The Art from Computer Memory Space

Dumps, Bugs and Debugging Forensics: The Adventures of Dr. Debugalov

WinDbg: A Reference Poster and Learning Cards

Memory Dump Analysis Anthology, Volume 2

Memory Dump Analysis Anthology, Volume 1

New Children's Book:

Baby Turing

This entry was posted on Tuesday, January 15th, 2008 at 5:40 pm and is filed under Debugging, Science of Memory Dump Analysis, Software Technical Support. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.